Your Results

Step 1: Once your results are reported to your referring practitioner you will receive an SMS from us asking you to activate your account.

Step 2: Tap on the link and follow the prompts to view your images.

Step 3: Your report will be available in My NSR 5 days after your images.

(The 5 day delay gives your healthcare provider time to review your results and discuss them with you).

1. Once your results are reported to your referring practitioner you will receive an SMS from us asking you to activate your account.
2. Your mobile telephone number is your username.
3. Verify your date of birth. (This is a security measure to ensure your phone number and date of birth match).
4. Set your own secure password when prompted.
5. Download the ‘My NSR’ app from the Apple App Store or Google Play. The activation process will detect if it’s iOS or Android and will automatically take you to download the app.
6. Alternatively, access your results from your desktop, tablet or phone using the web portal  My NSR Patient Portal
7. Once your account is activated, you will receive an SMS or email notification for all subsequent visits when your images and reports are available.

Yes, your data is stored on NSR infrastructure and is protected in line with NSR security. Your information is encrypted during transmission and at rest.

Once your results have been reported to your referring doctor, we will send you an SMS invitation to join MyNSR.  Follow the prompts to view your images.

Your report will be available in My NSR 5 days after your images.

(The 5 day delay gives your healthcare provider time to review your results and discuss them with you).

Your report is only available in My NSR 5 days AFTER your images. Until this time the “Report” button in My NSR is grey. When the “Report” button turns yellow you can press on it and access your report.

If you have any trouble setting up your account, please email:
support_nsr@zedtechnologies.com.au 

Yes. Your data is stored securely on NSR infrastructure. Your information is encrypted during transmission and while stored.

Yes, My NSR presents you with options to share your images with medical specialists, service providers and with family and friends. You can set a time limit on the shares and even revoke a share earlier if you choose

1. Sign into your account
2. Select the scan you wish to share by tapping the share button
3. Customise your share – you can limit the days your scan is active – then click submit
4. A Quick Share URL will appear
5. Share your URL electronically with your doctor

Any of your previous scans conducted with us prior to 7th December 2021 will not automatically become available. If you wish to have these uploaded into your account, please email: support@nsrnm.com.au

Digital reports and images are not only convenient for you but are much better for the environment. NSR doesn’t routinely print films for this reason. In some circumstances referring practitioners will request hard copies in which case we can provide a copy on film or cd.

If you no longer want to receive your results online, please let us know at: support_nsr@zedtechnologies.com.au with your full name, date of birth and mobile phone number.

If your username (which should be your mobile phone number) and password (which you will have created when you activated your account) are not working, please use the ‘Forgot password?’ link on the login screen.

From 1 July 2026, diagnostic imaging reports are required by law to be uploaded to each patient’s My Health Record once reported (unless you have opted out or another exception applies).

• Limb X-ray reports (arms and legs) will be available to view as soon as they are uploaded.
• All other X-ray and diagnostic imaging reports (including CT, MRI and PET scans, mammograms and ultrasounds) will be available after 5 days, regardless of the result.
• If a single report contains multiple results and different delay periods would otherwise apply, the 5-day delay will apply to the entire report.

North Shore Radiology & Nuclear Medicine will upload diagnostic imaging reports by default in line with these timeframes. Only written reports will be uploaded to My Health Record; images are not included. Images will continue to be available through the MyNSR app.

The five-day delay gives your healthcare provider time to review your results and discuss them with you.

Click here for more information on My Health Record.